Privacy Policy

Last Modified: August 3, 2026

Effective Date: August 3, 2026

Introduction

This Privacy Policy (“Policy”) describes the types of information Trisetra, inc. (“Company” or “We”) collects from you or that you provide when you use trisetra.com, the Trisetra web and mobile applications (including app.trisetra.com), and any content, functionality, and services offered on or through them (collectively, the “Services”), and how we use and disclose that information. It also applies when you interact with our applications on third-party websites and applications, if those websites or applications link to this Policy.

Please read this Policy carefully. If you do not agree with our practices described in this Policy, do not access or use the Services. By accessing or using the Services, you consent to all actions taken by us with respect to your information consistent with this Policy.

This Policy does not apply to information collected by any third party, including through any website or application that may link to or be accessible from the Services. If you visit or use another website or application, please review that operator’s privacy policy.

Two kinds of users. Some people use Trisetra for their own spaces. Others — contractors, designers, remodelers, showrooms, and builders — use Trisetra as a business to design spaces for their clients. When a business customer submits materials about a project, those materials often contain information about people who are not Trisetra users, such as property owners. Sections marked below explain how we handle that information and what responsibilities the business customer has.

As used in this Policy, “Personal Information” means information that identifies, relates to, describes, or could reasonably be linked with a particular individual or household.

Information We Collect About You and How We Collect It

We collect: (1) information you provide to us, (2) Project Materials you submit, and (3) information we collect automatically from your use of the Services.

Information You Provide to Us

Information you provide by filling in forms, including at the time of signing up for an account: name, email address, company name, role, and billing contact details.
Payment information. Payments are processed by our third-party payment processor; we do not store full payment card numbers.
Records and copies of your correspondence, including email addresses, if you contact us.
Your responses to surveys we may ask you to complete.
Feedback, suggestions, and support requests.

Project Materials

“Project Materials” means architectural drawings, floor plans, blueprints, construction documents, permit sets, spatial scans, point clouds, room outlines, measurements, photographs, and videos of interior or exterior spaces, and similar project-specific materials submitted in connection with a design, remodel, or construction project. Project Materials are a category of User Content under our Terms of Use.

Project Materials may contain Personal Information about people who are not Trisetra users, including:

Property owner or client names, site addresses, and contact details appearing in drawing title blocks, permit sets, or file names;
Images of the interior of a private residence or business, including furnishings, belongings, and any documents or photographs visible in the space;
Precise location information associated with a scan, photograph, or property; and
Incidentally captured images of individuals present during a scan or photograph.

Spatial scans. When you capture a space using a scanning feature, we may collect spatial geometry and depth data, camera images and video frames, device orientation and motion data, and location information for the captured space. We do not collect audio through scanning features.

Your responsibilities as a business customer. If you submit Project Materials, you are responsible for having the rights and permissions to do so, including permission from the property owner or lawful occupant to capture and submit scans and photographs, and for providing any notices and obtaining any consents required from individuals whose Personal Information appears in the materials. You should not intentionally capture images of identifiable individuals, and you should remove or obscure Personal Information that is not needed for the design work before submitting.

Information We Collect Automatically

As you navigate through and interact with the Services, we may use automatic data collection technologies to collect certain information about your equipment, actions, and patterns, including:

Your search queries on the Services;
Your usage details, including time of visit, pages visited, time spent on each page, and views and interactions with content;
Referring site details, such as the URL you came through to arrive at the Services;
Clicks on links leading to other websites;
Information about your computer, device, and Internet connection, including IP address, operating system, browser type, device type, JavaScript support, screen resolution, and screen color processing ability.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on your device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, some parts of the Services may be inaccessible or not function properly. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Services.
Web Beacons. Pages of the Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related statistics, such as recording the popularity of certain content and verifying system and server integrity.

We may use Google Analytics to measure and analyze activity on the Services. To learn how Google Analytics collects and processes data, please see “How Google uses information from sites or apps that use our services,” available at https://policies.google.com/technologies/partner-sites.

Our Role When You Are a Business Customer

When a business customer submits Project Materials that contain Personal Information about its clients or other third parties, the business customer determines the purposes of that processing and we process the information on the customer’s behalf as a service provider. In that role:

We use, retain, and disclose that Personal Information only to provide the Services to that customer, to secure and maintain the Services, and for the limited improvement purposes described under Machine Learning below.
We do not sell or share that Personal Information, and we do not use it for cross-context behavioral advertising.
We do not combine that Personal Information with information from other sources except as permitted by applicable law.
We require our subprocessors to provide the same level of protection.
We assist the customer, as reasonably required, in responding to requests from individuals exercising their privacy rights.

If you are an individual whose Personal Information appears in a business customer’s Project Materials and you want to exercise your rights, contact the business you worked with, or contact us at info@trisetra.com and we will route the request appropriately.

How We Use Your Information

We may use information that we collect about you or that you provide to us, including any Personal Information, for the following purposes:

To provide the Services to you. For example, we may process room outlines, drawings, and scans you upload in order to generate designs, visualizations, and 3D models.
To create and administer your account, provision seats, and provide customer support.
To process payments, invoice you, and collect amounts owed.
To understand how the Services are used, and to monitor, secure, troubleshoot, and improve their performance and reliability.
To improve the Services and develop new features, subject to the Machine Learning section below.
To provide a personalized experience. For example, the Services may recommend products for a space based on other products you have browsed or selected.
To communicate with you about the Services, including service, security, and billing notices, and changes to our terms or policies.
To carry out our obligations and enforce our rights arising from the Terms of Use or any other agreement between you and us.
To protect the Company, users of the Services, or others, and to detect, prevent, and address fraud, abuse, or security incidents.
To comply with legal obligations.
For any other purpose disclosed at the time you provide the information, or with your consent.

Machine Learning and Model Training

We use machine learning to generate designs and to improve the speed and accuracy of the Services.

We may train and improve our models using data derived from use of the Services.
Before using Project Materials for model training, we remove direct identifiers, including client and property owner names, street addresses, contact information, title block information, and images of identifiable individuals.
We do not use identifiable Project Materials from one customer to serve another customer.
Business Account customers may request that their Project Materials be excluded from model training by contacting info@trisetra.com.
Improvements, model parameters, and other technology we derive from de-identified data are ours and are not returned or deleted as part of a deletion request, because they no longer identify you, your clients, or any property.

Sensitive Information

Precise location associated with a property, and images captured inside a private residence, can be sensitive. We use this information only to provide and improve the Services as described in this Policy, and we do not use or disclose it to infer characteristics about any individual. Please do not submit government identifiers, financial account numbers, health information, or other sensitive Personal Information; it is not needed for design work.

Google User Data

Under the Google API Service: User Data Policy, our privacy policy and in-product privacy notifications must clearly describe the way our application accesses, uses, stores, or shares Google user data. The way we use Google user data is limited to what we have described in this privacy policy.

This Policy also applies to the information we collect from or through our app’s integration with Google services, and it complies with all the requirements under the Google API Service: User Data Policy, including the Limited Use requirements. You can find more information in the OAuth API Verification FAQ.

When you use Facebook Login to access our app, we collect certain information from your Facebook account as authorized by you during the login process. This may include your name, email address, profile picture, and other publicly available information. We use this information to:

Create and manage your account
Personalize your experience within the app
Provide customer support

We do not share this information with third parties except as outlined in this Privacy Policy. You can revoke our access to your Facebook account at any time through your Facebook settings.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Services are served by third parties. These may include providers of the products displayed on the Services, such as Wayfair LLC. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. Please visit the third parties’ websites to learn about their privacy practices. Wayfair’s privacy policy is available at https://www.wayfair.com/customerservice/general_info.php#privacy.

Third-party tracking technologies are not applied to Project Materials.

Disclosure of Your Information

We may disclose aggregated or de-identified information, which does not identify any individual, without restriction.

We may disclose Personal Information that we collect or you provide:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business — including hosting, storage, compute, analytics, payment processing, and customer support providers — who are bound by obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
To other Authorized Users on your Business Account, as necessary to provide shared access to your organization’s projects.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by the Company about users of the Services is among the assets transferred.
To fulfill the purpose for which you provide it. For example, if you provide a recipient’s email address when using a share feature, we may disclose the selected content and your email address to that recipient.
To enforce or apply our Terms of Use or any other contract between you and us.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, users of the Services, or others.
For any other purpose disclosed by us when you provide the information, or with your consent.

We do not sell Personal Information, and we do not share it for cross-context behavioral advertising.

We do not publicly display, publish, or use Project Materials in marketing or promotional materials without the submitting customer’s prior written consent.

Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Information and Project Materials against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These include encryption of data in transit, access controls limiting internal access to personnel who need it, and contractual security obligations on our service providers.

No method of transmission or storage is completely secure. We cannot guarantee the security of information transmitted to or through the Services, and any transmission is at your own risk. You are responsible for keeping your credentials confidential and for the activity of your Authorized Users.

If we become aware of a breach of security affecting your unencrypted Personal Information, we will notify you as required by applicable law and without unreasonable delay.

Data Retention

We retain Personal Information and Project Materials for as long as your account is active, and afterward for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Project Materials are retained while your account is active and for up to 90 days after account closure, after which they are deleted from active systems.
Account and billing records are retained as required for tax, accounting, and legal purposes.
Backups containing deleted data are overwritten in the ordinary course of our backup rotation.
De-identified and aggregated data, including model improvements, may be retained indefinitely because it no longer identifies any individual.
We retain Platform Data obtained from Meta only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

Your Choices and Data Deletion Requests

You may request access to, correction of, or deletion of your Personal Information, or request a copy of your Project Materials and Generated Output, in the following ways:

In-App: Use the “Request Data Deletion” button located on your profile page within the app. This initiates the removal of your personal information from our systems.

Email: Contact us at info@trisetra.com with the subject line “Data Deletion Request” or “Privacy Request.” Please provide sufficient information for us to verify your identity and process your request efficiently.

Business Accounts: An account administrator may request deletion of specific projects or Project Materials, or of the entire account, at info@trisetra.com. We will delete the requested materials from active systems within 60 days, except for backups deleted in the ordinary course and de-identified data as described above.

If you are not a Trisetra user: If your property was scanned or your drawings were submitted by a contractor or designer using Trisetra, contact that business first, since they control the project. You may also contact us at info@trisetra.com and we will work with the business to address your request.

Facebook Users: If you used Facebook Login to access our app, you can also revoke app access and delete associated data through Facebook:

Go to your Facebook Account’s “Settings & Privacy.”
Click “Settings.”
Select “Apps and Websites.”
Locate and select “Trisetra.”
Scroll down and click “Remove.”
Follow the prompts to confirm the removal and data deletion.

Upon a valid request, we will delete your personal data in accordance with our data retention and privacy policies. The deletion process may take some time to complete. Upon receiving a valid data deletion request, we will delete all Platform Data obtained from Meta in accordance with Meta’s data retention guidelines and our internal policies, including removing any information stored on our servers or shared with third-party service providers.

Your California Privacy Rights

If you are a California resident, you may have the following rights with respect to Personal Information we hold about you:

Right to know the categories and specific pieces of Personal Information we have collected, the sources, the business purposes for collecting it, and the categories of third parties to whom we disclose it.
Right to delete Personal Information we have collected from you, subject to exceptions.
Right to correct inaccurate Personal Information.
Right to limit the use of sensitive Personal Information.
Right to opt out of the sale or sharing of Personal Information. We do not sell or share Personal Information.
Right to non-discrimination for exercising your privacy rights.

The categories of Personal Information we collect are described in the “Information We Collect” section, and our purposes for using it in the “How We Use Your Information” section. We disclose Personal Information to the categories of recipients listed in the “Disclosure of Your Information” section.

To exercise these rights, contact us at info@trisetra.com. We will verify your request using the information associated with your account or, if you are not a user, information sufficient to confirm your identity and connection to the Personal Information. You may use an authorized agent, who must provide proof of authorization.

Where we act as a service provider to a business customer, we will refer requests about that customer’s Project Materials to the customer and assist them in responding.

Children Under the Age of 16

The Services are not intended for children. No one under age 16 may provide any Personal Information to or on the Services. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information on the Services or provide any information about yourself to us, including your name, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at info@trisetra.com.

Third-Party Processors

We may share Platform Data obtained from Meta with third-party service providers who assist us in operating our app, such as hosting providers or analytics services. These providers are contractually obligated to protect the confidentiality and security of the data and use it only for the purposes specified by us.

Requests from Public Authorities

We review all requests for user data from public authorities to ensure they comply with applicable laws. If a request is deemed unlawful, we may challenge it through appropriate legal channels. Where permitted by law, we will notify affected users before disclosing their data.

Changes to Our Privacy Policy

This Policy may change from time to time. We will post any changes we make to the Policy on this page. When we do so, we will update the Last Modified date indicated at the top of this page. The most recently dated Policy supersedes any previous versions. If we make material changes to how we treat Personal Information, we will also provide a notice when you log in to the Services and/or notify you by email to the email address specified in your account. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically checking this page for any changes to the Policy. Your continued use of the Services after we make changes to the Policy is deemed to be acceptance of those changes.

Contact Information

If you have questions or comments about this Policy or our privacy practices, please contact us at info@trisetra.com.