Terms and Conditions

Last Modified: August 3, 2026

Effective Date: August 3, 2026

Acceptance of the Terms of Use

These Terms and Conditions, together with our Privacy Policy available at https://trisetra.com/privacy-policy (“Privacy Policy”), (collectively “Terms of Use”) govern your access to and use of trisetra.com, the Trisetra web and mobile applications (including app.trisetra.com), and any content, functionality, and services offered on or through them (collectively, the “Services”). References in these Terms of Use to the “Website” mean the Services. These Terms of Use are entered into by and between you and Trisetra, inc. (“Company,” “we,” or “us”), and are effective as of the Effective Date indicated above or the date of your first access or use of the Services, whichever is earlier.

Please read the Terms of Use carefully before you start to use the Services. By accessing or using the Services or by clicking “Accept” or “Agree,” you accept and agree to be bound and abide by the Terms of Use. If you do not agree to the Terms of Use, you must not access or use the Services.

If you accept these Terms of Use on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

Changes to the Terms of Use

We may revise the Terms of Use from time to time. When we do so, we will update the Last Modified date indicated at the top of this page. The most recently dated Terms of Use supersedes any previous versions. Your continued use of the Services following the posting of revised Terms of Use means that you accept and agree to the changes.

For Business Accounts, we will provide at least 30 days’ advance notice of material changes by email to the account’s administrative contact. If you do not agree to the change, you may terminate your subscription before the change takes effect and receive a pro-rated refund of prepaid fees for the remainder of the then-current billing period.

Accessing the Services and Account Security

The Services are offered and available to users who are age 18 or older. By using the Services, you represent and warrant that you are 18 years of age or older. If you are under age 18, you must not access or use the Services.

The operator of the Services is based in the State of California in the United States. We provide the Services for use only by persons located in the United States. We make no claims that the Services or any of their content are accessible or appropriate outside of the United States. Access to the Services may not be legal by certain persons or in certain countries. If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

We reserve the right to withdraw or amend the Services, and any service or content we provide, in our discretion. Except as provided in the Termination section for Business Accounts, we will not be liable if for any reason all or any part of the Services is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Services, or the entire Services, to users, including registered users.

To access the Services or some of the resources they offer, you may be asked to provide certain registration details or other information. It is a condition of your use of the Services that all the information you provide is correct, current, and complete.

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. Each set of credentials is personal to the individual user to whom it is issued and must not be shared. Business Accounts may have multiple Authorized Users, each with their own credentials, as described in the Business Accounts and Subscriptions section. You agree to notify us immediately of any unauthorized access to or use of any credentials or any other breach of security. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other security information.

We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time if, in our opinion, you have violated any provision of the Terms of Use.

Business Accounts and Subscriptions

Commercial use is permitted under a Business Account. If you are a contractor, designer, remodeler, showroom, builder, real estate professional, or other business, you may use the Services for your internal business purposes, including preparing designs, visualizations, and presentations for your clients, subject to these Terms of Use and your subscription.

Intellectual Property Rights

As between you and the Company, the Company owns all right, title, and interest, including all intellectual property rights, to the Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), excluding User Content and Project Materials.

Subject to these Terms of Use and, for Business Accounts, payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services — for consumers, for personal use, and for Business Accounts, for your internal business purposes as described above.

You must not reproduce, distribute, modify, create derivative works of, display, perform, republish, download, store, or transmit the Services or any of our content, except as follows:

You must not:

If you use or provide any other person with access to any part of the Services in breach of the Terms of Use, your right to use the Services will stop immediately and you must, at our option, return or destroy any copies of the content you have made.

The name Trisetra, the Logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans that are not owned by us but appear on the Services are the trademarks of their respective owners.

No right, title, or interest in or to the Services or any of our content is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Services not expressly permitted by the Terms of Use is a breach of the Terms of Use and may violate copyright, trademark, and other laws.

Linking to the Website and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.

The Services may provide certain social media features that enable you to:

You may use these features solely as they are provided by us, and solely with respect to the content they are displayed with. Subject to the foregoing, you must not:

The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in the Terms of Use.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to stop. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice in our discretion.

User Content

The Services may contain photos, videos, images, content, and other information that users create, upload, share, publish, display, or otherwise transmit on or through the Services (“User Content”). Project Materials are a category of User Content and are subject to the additional, narrower terms in the Project Materials section, which control over this section to the extent of any conflict. All User Content must comply with the Content Standards set out in the Terms of Use.

For User Content other than Project Materials, you hereby grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns a non-exclusive, perpetual, irrevocable, royalty-free, worldwide, sublicensable (through multiple tiers), and transferable license (1) to use, reproduce, modify, prepare derivative works based upon, perform, display, and distribute any such User Content that you create, upload, share, publish, display, or otherwise transmit on or through the Services; and (2) to perform all acts with respect to such User Content for the purpose of providing the Services.

You represent and warrant that:

You understand and acknowledge that you are responsible for any User Content you Post, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any User Content Posted by you or any other user of the Services.

Project Materials

Project Materials” means architectural drawings, floor plans, blueprints, construction documents, permit sets, spatial scans, point clouds, room outlines, measurements, photographs, and videos of interior or exterior spaces, and similar project-specific materials that you Post to the Services in connection with a design, remodel, or construction project.

Ownership. As between you and the Company, you (or your client or other rights holder, as applicable) retain all right, title, and interest in Project Materials. We claim no ownership of them.

Limited license to us. You grant us and our affiliates and service providers a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, process, display to you and your Authorized Users, and create derivative works from Project Materials solely to (1) provide, operate, secure, and support the Services for you, and (2) develop and improve the Services and our underlying technology, subject to the machine learning limits below. We may exercise this license through our hosting, compute, storage, and processing vendors acting on our behalf.

We will not publish your Project Materials. Notwithstanding the general User Content license above, we will not publicly display, publish, distribute, or use Project Materials in marketing or promotional materials without your prior written consent. This restriction survives termination.

Machine learning. We may use Project Materials to train and improve our models only after removing direct identifiers, including client and property owner names, street addresses, contact information, title block information, and images of identifiable individuals. We will not use identifiable Project Materials to train models that serve other customers. Business Account customers may request that their Project Materials be excluded from model training by contacting info@trisetra.com.

Your authority and consents. You represent and warrant, each time you Post Project Materials, that:

Do not capture people. You must not intentionally capture images of identifiable individuals in spatial scans, photographs, or videos. If individuals are incidentally captured, you are responsible for having any required consents. You should remove or obscure personal information not needed for the design work — such as documents, photographs, and correspondence visible in a space — before submitting.

Confidentiality. We will treat Project Materials as confidential, will not disclose them to third parties except to our service providers under confidentiality obligations or as required by law, and will maintain commercially reasonable administrative, technical, and physical safeguards to protect them.

Retention and deletion. We retain Project Materials for as long as your account is active and as described in our Privacy Policy. You may request deletion of Project Materials at any time by contacting info@trisetra.com. We will delete them from active systems within 60 days, except for backup copies deleted in the ordinary course and de-identified data and model improvements that no longer identify you, your clients, or any property.

Generated Output

Generated Output” means the designs, renderings, visualizations, 3D models, and similar materials the Services generate from your inputs.

As between you and the Company, you own the Generated Output you create through the Services and may use, reproduce, and distribute it for your business purposes, including in client proposals and presentations, except that Trisetra software, geometry and asset libraries, product and materials data, textures, and other Trisetra-provided components incorporated in Generated Output remain our property. We grant you a non-exclusive, perpetual, royalty-free license to use those components as incorporated in your Generated Output. You may not extract those components for use outside the Generated Output.

GENERATED OUTPUT IS A DESIGN VISUALIZATION AID. IT IS NOT A CERTIFIED ENGINEERING, ARCHITECTURAL, PERMIT, OR CONSTRUCTION DOCUMENT, AND IS NOT A SUBSTITUTE FOR REVIEW BY A LICENSED PROFESSIONAL. DIMENSIONS, QUANTITIES, MATERIALS, PRODUCT AVAILABILITY, PRICING, AND CODE OR ACCESSIBILITY COMPLIANCE MAY BE INACCURATE OR INCOMPLETE. YOU ARE SOLELY RESPONSIBLE FOR INDEPENDENTLY VERIFYING ALL GENERATED OUTPUT BEFORE RELYING ON IT FOR CONSTRUCTION, FABRICATION, ORDERING, PERMITTING, BIDDING, OR ANY COMMITMENT TO A CLIENT.

Features identified as beta, preview, evaluation, or experimental are provided for evaluation only, may be changed or withdrawn at any time, and may produce materially inaccurate results.

Content Standards

These content standards apply to any and all User Content, including Project Materials. User Content must in its entirety comply with all applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Content must not:

Prohibited Uses

You agree not to use the Services:

Additionally, you agree not to:

Enforcement

We have the right to:

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone Posting any content or information on or through the Services. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

However, we do not undertake to review User Content before it is Posted on the Services, and cannot ensure prompt removal of any objectionable content after it has been Posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

Privacy

All information you provide or we collect on or through the Services is subject to our Privacy Policy. By using the Services, you consent to all actions taken by us with respect to your information consistent with the Privacy Policy.

Disclaimers

The information presented on or through the Services is made available solely for your convenience. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

We may update the content on the Services from time to time, but we are under no obligation to update such information. Any of the information on the Services may be incomplete or out of date at any given time.

The Services include information provided by third parties, including content provided by other users and third-party licensors. We are not responsible, or liable to you or any third party, for the content or accuracy of any information provided by any third parties.

Any links on the Services to other sites and resources provided by third parties are provided for your convenience only. These include links to third party websites where you can purchase items shown on the Services or links contained in advertisements, including sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Services, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

THE SERVICES, ALL CONTENT, AND ALL GENERATED OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, AND WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. WE MAKE NO WARRANTY OF ANY KIND THAT THE SERVICES OR ANY GENERATED OUTPUT WILL MEET YOUR OR ANY OTHER PERSON’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE SUITABLE FOR CONSTRUCTION, FABRICATION, PERMITTING, OR CODE-COMPLIANCE PURPOSES, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM, OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF VIRUSES OR OTHER HARMFUL CODE, OR ERROR FREE. THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SERVICES AND ANY GENERATED OUTPUT REMAINS WITH YOU.

The provisions in the preceding paragraph do not affect any warranties that cannot be excluded or limited under applicable law.

Limitation on Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, ANY WEBSITES LINKED TO THEM, ANY CONTENT ON THE SERVICES OR SUCH OTHER WEBSITES, OR ANY GENERATED OUTPUT, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, COST OF REWORK, CONSTRUCTION DELAY, OR COST OF SUBSTITUTE GOODS OR SERVICES, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE COMPANY’S AGGREGATE CUMULATIVE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO THE COMPANY, IF ANY, IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR LIABILITY, OR (B) ONE THOUSAND DOLLARS ($1,000).

The provisions in this section do not affect any liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of the Terms of Use or your use of the Services, including, but not limited to: your User Content and Project Materials; any claim that your Project Materials infringe or misappropriate the rights of any person, including architects, engineers, designers, property owners, or your clients; your failure to obtain any required permission or consent to capture or submit Project Materials; and any use of or reliance on Generated Output for construction, fabrication, ordering, permitting, or bidding.

Arbitration

Except for claims subject to the jurisdiction of a small claims court, any dispute, claim, or controversy arising out of or relating to use of the Services, the Terms of Use, or the breach, termination, enforcement, interpretation, validity, or enforceability thereof, including the determination of the scope or applicability of the agreement to arbitrate, shall be determined by arbitration. This section does not apply where you and we have signed a separate written agreement that specifies a different means of resolving disputes.

The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures or its Streamlined Arbitration Rules and Procedures. Notwithstanding any provision in the Terms of Use to the contrary, any arbitration shall be governed by the Federal Arbitration Act (9 U.S.C., Secs. 1-16). The award of the arbitrator(s) shall be accompanied by a reasoned opinion. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties. The arbitrator’s underlying award may be appealed pursuant to JAMS’ Optional Arbitration Appeal Procedure and shall not be considered final until after the time for filing the notice of appeal pursuant to JAMS’ rules has expired. Judgment on the final award or the decision rendered by the arbitration appeal tribunal may be entered in any court having jurisdiction.

THE COMPANY AND YOU AGREE TO ARBITRATE SOLELY ON AN INDIVIDUAL BASIS. THESE TERMS OF USE DO NOT PERMIT CLASS ARBITRATION OR ANY CLAIMS BROUGHT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ARBITRATION PROCEEDING. THE ARBITRATOR(S) SHALL NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND SHALL NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

Termination

You may stop using the Services at any time. Business Account customers may cancel a subscription as described in the Business Accounts and Subscriptions section.

We may discontinue providing the Services, or any part, in our discretion. For Business Accounts with an active paid subscription, we will provide at least 30 days’ advance notice of discontinuation of the Services or of a material feature you are paying for, and will refund prepaid fees covering the period after discontinuation on a pro-rated basis. We may suspend or terminate access immediately, without refund, if you materially breach the Terms of Use and, where the breach is curable, fail to cure it within 15 days of written notice.

Upon termination of the Terms of Use, you must cease all access or use of the Services. For a period of 30 days after termination of a Business Account, you may request a copy of your Project Materials and Generated Output in the formats the Services support. The provisions in the Intellectual Property Rights, User Content, Project Materials, Generated Output, Enforcement, Privacy, Disclaimers, Limitation on Liability, Indemnification, Arbitration, Termination, General Information, and Feedback sections, together with any other rights and obligations which by their nature are reasonably intended to survive such termination, will survive any termination of the Terms of Use.

General Information

All matters relating to the Services and the Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction).

These Terms of Use constitute the sole and entire agreement between you and the Company relating to the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services. This does not apply to any separate written agreement, order form, or addendum signed by you and the Company, which controls to the extent it conflicts with these Terms of Use. Where such a signed agreement incorporates these Terms of Use, the version in effect on the date that agreement takes effect applies for its term unless the parties agree otherwise in writing.

No waiver by the Company of any term or condition set out in the Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under the Terms of Use shall not constitute a waiver of such right or provision.

Any section title contained in the Terms of Use is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.

If any provision of the Terms of Use is held by an arbitrator, court, or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

The Terms of Use are not assignable, transferable, or sublicensable by you except with our prior written consent. The Company may assign the Terms of Use to any affiliate or successor of all or substantially all of the assets of the Company through merger, reorganization, consolidation, acquisition, or sale of all or substantially all of its assets.

Electronic signatures of the Terms of Use, including by clicking “Agree” or “Accept,” shall have the same force and effect as handwritten signatures, and delivery of documents by electronic transmission shall have the same force and effect as delivery of paper documents. We may give notice to you through the Services or by email to the email address you provide to us. You may give notice to us by email to info@trisetra.com. Email addresses may be updated at any time by providing notice to the other party pursuant to this paragraph.

Feedback

If you have any questions or comments, you can contact us at info@trisetra.com. If you submit any feedback, questions, comments, suggestions, or the like to the Company, you agree that (1) you will have no right to confidentiality in your Feedback; (2) we will be free to reproduce, disclose, and distribute your Feedback to others without limitation; and (3) we will be free to use any ideas, know-how, concepts, techniques, or other intellectual property rights contained in the Feedback for any purpose. Feedback does not include Project Materials, which are governed by the Project Materials section.